Product Support - Mac version

Customer Service

NOTE: Stellar Phoenix Photo Recovery is now available in version 7.0. If your license key isn't working please make sure you are using version 7.0. You can download version 7.0 here: http://devcdn.avanquest.com/rw/StellarMacPhotoRecovery.dmg

For issues with your download, license key or billing, please contact SoftCity Customer Service via email:

SoftCity Customer Service: support-rw@softcity.com


Technical Support

For technical support, please contact Stellar Phoenix:

Stellar Phoenix Technical Support: support@stellarinfo.com


FAQs - Mac version

How do I uninstall Stellar Phoenix Photo Recovery Mac?

I accidentally formatted my memory card. How I can recover the data using photo recovery software?

I am not able to see my camera in the software? What am I doing wrong?

How do I recover photos, music and videos using the photo recovery software ?

 

 

How do I uninstall Stellar Phoenix Photo Recovery Mac?

Answer:

Navigate to your Application folder and select Stellar Phoenix Photo Recovery.

Either drag the application icon to the Trash, or right-click and select “Move to Trash”.

Right-click on the Trash can and select “Empty Trash”.


I accidentally formatted my memory card. How I can recover the data using photo recovery software?

Answer:

Open Stellar Phoenix Photo Recovery, Click on Start scan.

Choose the drive to start scanning.

Now, the scanning process will commence. After scanning, list of folders indicating each file formats will be displayed in the left pane.

Click each folder to view files in it. For file preview, just click on any file (or use up & down keys).

You can either recover all or selected files displayed in the tree generated by clicking on the recover icon.


I am not able to see my camera in the software? What am I doing wrong?

Answer:

The issue is because the camera card is not detected by the system as a drive. You need to connect the card through a card reader to the system. Re-launch and you will see the card in the lefthand panel of the software.


How do I recover photos, music and videos using the photo recovery software?

Answer:

Please follow the below procedure to the scan the media (Hard drive, camera card) using the software:

Connect the card through the card reader (preferably) or the drive to the system.

You can see the card/drive in the left hand panel of the software.

Double click on the card (shown in the left hand panel of the software).

Select the ‘Photo Recovery’ Icon.

Select the Type of files (that you want to recover) from the list of supportive file.

Click on Ok to start the scanning process.

After the completion of the scan you will able to see list of folders indicating each file formats will be displayed in the left pane.

You can now select the files that you would like to recover, Click on recover selected and provide the destination to save the files.


 

System Requirements
(Mac version)

Operating System: OS X El Capitan 10.11, Yosemite 10.10, Mavericks 10.9, Mountain Lion 10.8, Lion 10.7, Snow Leopard 10.6, Leopard 10.5
Snow Leopard 10.6, Leopard 10.5, Tiger 10.4
Hard Disk: 100 MB free disk space
Memory: 1 GB Memory
Processor: Intel